At Vape5, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 14 days of receiving your order.
• You must provide proof of purchase, such as the order number or receipt.

2. Non-Returnable Items

Due to hygiene reasons and safety regulations, the following items are non-returnable unless they are faulty:

• E-liquids
• Disposable vapes
• Opened cartridges and pods
• Drip tips

3. Faulty or Defective Items

If you receive a faulty or defective item, please contact us immediately with the following information:

• Order number
• Description of the fault or defect
• Photos or videos of the faulty item

We will assess the issue and, if the item is deemed faulty, we will offer a replacement, repair, or full refund, including any shipping costs.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [insert contact information] to request a return authorization.
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer support team will provide you with a return authorization number and instructions on how to return the item(s).
4. Pack the item(s) securely in the original packaging, if possible, and include the return authorization number.
5. Ship the item(s) to the address provided by our customer support team.

5. Return Shipping Costs

If you are returning an item due to a change of mind or incorrect order, you will be responsible for the return shipping costs. If the item is faulty or defective, we will cover the return shipping costs.

6. Refunds

Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

7. Exchanges

If you would like to exchange an item, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, we will offer a refund or alternative product.

8. Damaged or Lost Returns

We are not responsible for items that are damaged or lost during the return shipping process. We recommend using a trackable shipping method and insuring the package for the value of the item(s).

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [insert contact information].

We appreciate your business and are committed to providing you with a positive shopping experience at Vape5.